Returns and Refunds Policy for howtobakeit.co.za
Effective Date: 24/10/2024
Thank you for shopping with us at howtobakeit.co.za. We take pride in our delicious dessert and cheesecake cups and want you to be completely satisfied with your purchase. Please read our Returns and Refunds Policy carefully to understand your rights and options.
1. Order Confirmation
Once you place an order, you will receive an order confirmation email. Please review the details carefully. If you notice any discrepancies, contact us immediately at info@howtobakeit.co.za.
2. Return Policy
Due to the perishable nature of our products, we do not accept returns on any of our products. However, we want to ensure your satisfaction, please review the following condition.
- Incorrect Orders: If you receive the wrong item or quantity, please notify us within 24 hours of delivery. We will work with you to resolve the issue.
3. Refund Policy
- Eligible Refunds: If your order is deemed eligible for a refund due to damage, defect, or incorrect items, we will issue a refund to the original payment method used at the time of purchase.
- Processing Time: Refunds will be processed within 5-7 business days after we receive your request and any necessary documentation (e.g., photos of damaged items).
4. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed if the order has not yet been prepared or shipped. Once the order is in preparation or has been shipped, we cannot guarantee a cancellation.
5. Contact Us
If you have any questions or concerns regarding our Returns and Refunds Policy, please reach out to us at:
Email: info@howtobakeit.co.za
Website: howtobakeit.co.za